Refund Policy

You may request a refund within 48 hours of service completion if the service did not meet the agreed-upon scope or quality standards.

Refund requests must be submitted through the app, website, or by contacting our support team with a description of the issue.

Photo or video evidence of the issue will help us process your request faster.

Once your refund request is received, our quality team will review it within 24 hours.

You may be offered a free redo of the service before a monetary refund is processed.

If a refund is approved, it will be processed within 5-7 business days to your original payment method.

Full refunds are issued when the service was not performed or was significantly below the agreed standard.

Partial refunds may be issued when the service was partially completed or minor quality issues are identified.

The refund amount is determined by our quality team based on the scope of the issue.

Services that were completed satisfactorily and within the agreed scope.

Issues reported after the 48-hour refund window has elapsed.

Damage caused by the customer's negligence or pre-existing conditions not disclosed before the service.

Cancellation fees as per our Cancellation Policy.

If Kapston cancels a booking due to partner unavailability or any other reason, a full refund will be automatically processed.

In such cases, refunds are processed within 3-5 business days.

If you disagree with a refund decision, you may escalate the issue through our Grievance Redressal process.

All disputes are handled fairly and transparently, with a resolution provided within 7 business days of escalation.