Privacy Policy

We collect information you provide directly: name, phone number, email address, service address, and payment details when you book a service or create an account.

We automatically collect device information, IP address, browser type, and usage data when you interact with our website or app.

With your consent, we may collect location data to determine service availability and provide accurate ETAs.

To process and fulfill your service bookings, including matching you with verified professionals.

To communicate booking confirmations, updates, and support responses via SMS, email, WhatsApp, and in-app notifications.

To improve our services, personalize your experience, and develop new features based on usage patterns.

To comply with legal obligations, prevent fraud, and ensure the safety of our platform.

We share your name, service address, and phone number with the assigned service professional to complete your booking.

We share payment information with our payment processor (Razorpay) solely to process transactions.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may disclose information when required by law, court order, or to protect the rights and safety of our users.

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data.

Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

Under the Digital Personal Data Protection Act 2023, you have the right to access, correct, and delete your personal data.

You may withdraw consent for data processing at any time by contacting our Data Protection Officer.

You have the right to nominate a person to exercise your data rights in case of your death or incapacity.

To exercise any of these rights, please email our Grievance Officer at grievance@kapstonhomeservices.in.

We use essential cookies for website functionality and analytics cookies to understand how visitors use our site.

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

We retain your personal data for as long as your account is active or as needed to provide services.

Booking records are retained for 5 years for legal and compliance purposes.

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

We may update this Privacy Policy from time to time. We will notify you of significant changes through email or in-app notifications.

Continued use of our services after changes constitutes acceptance of the updated policy.